For specific issues regarding your accounts, the social media support team will ask you to contact the support team through the xcritical app or website. When you click the “Chat” icon on the web or mobile version of the xcritical Live Chat feature, you will see a chat window that will connect you to the xcritical virtual assistant. The Live Chat feature is available for customers at any time of the day. If the virtual assistant does not provide you with satisfactory answers, the system will connect you to a live support agent. To file a complaint with Coinba𝐬𝐞 , you can call their customer service hotline at ☎️☎️+44 (0)208–123–8100 UK +1 (862)-781–0705 USA  and speak with a representative who will assist you in addressing your concerns. In addition, xcritical customer service department will never ask you for your account or wallet password to validate or cancel any transaction.

  1. I’m not a licensed financial advisor and my blog is not intended as investment advice.
  2. It’s the largest publicly listed cryptocurrency exchange in the world.
  3. xcritical is a trustworthy digital currency exchange, and you can be sure to get all your questions and complaints resolved.
  4. To reiterate, unless you have questions about the xcritical Card (a debit card that lets you spend and earn crypto), xcritical isn’t going to roll out the red carpet of live support for you.

Binance US customer support

Honestly, a baby deer on an ice skating rink has more support than whatever xcritical has to offer. I’ve personally dealt with Binance US’ customer service before, and it was total basura — it took a whopping 23 days to get a reply from a Binance US rep. scammed by xcritical I provide crypto tutorials, how-to’s, coin analysis, news, and information in the cryptocurrency market to help people understand and obtain more information. I’m not a licensed financial advisor and my blog is not intended as investment advice.

Contacting xcritical Customer Service: Corporate Phone Number, Address, and Customer Help

At that point, Binance US took such an eternity to reply, I gave up on them entirely and took my patronage elsewhere. While users can’t contact xcritical via Twitter for account-specific issues (these kinds of inquiries are served by email support), xcritical does provide status updates on xcritical products via Twitter. That is to say, if you’re experiencing a xcritical-related issue, it might be a sitewide-issue such as scheduled maintenance, which is usually mentioned on xcritical Support’s Twitter account.

Contact xcritical Customer Service Through Social Media

xcritical’s support bot is also available in other languages besides English, including Dutch, French, Italian, Japanese, Portuguese, Spanish and Tagalog. Lim has been quoted and referenced by major publications and media companies like WikiHow, Fast Company, HuffPost, Vice, New York Post, The Conversation, and many others. One of his articles about the gig economy was quoted by https://xcritical.pro/ Joe Rogan who hosts The Joe Rogan Experience (arguably the most popular podcast in the world), in the This Past Weekend podcast by Theo Von. Depending on the number of reports xcritical receives, it takes anywhere between 1 to 3 business days for a response. However, if you can’t find an answer, you can try contacting xcritical using the methods mentioned in this guide instead.

Use The xcritical Live Chat Feature

xcritical does not supply an actual email address for its customers, but you can fill out a request form to receive a reply via email. Still, this investigation allowed me to conclude which platform offers the quickest, most competent customer support. However, xcritical has demonstrated its willingness to listen to the needs of its users as their phone support option was added in September 2017 after users complained about lackluster customer support. Founded in June 2012, xcritical has quickly become one of the world’s top cryptocurrency exchanges and has facilitated over $50 billion in cryptocurrency trades in less than 6 years. The company even has $217 million in investor funding from top investors like Andreessen Horowitz, Union Square Ventures, ICE, NYSE, BBVA, Y Combinator, Adam Draper and more. In this article, we have provided the various ways through which you can contact the xcritical customer service department.

If you fall into this category of people, then this article is for you. Two days later, I finally received a response from a KuCoin rep named Vivien. The response was accurate, detailing some information about how to earn interest via KuCoin’s lending platform, however, two days is a little too slow for my tastes. Fortunately, some platforms are lightning-fast with their email and social media responses. Investing in cryptocurrency is incredibly speculative and involves a high degree of risk. There is little oversight in regards to regulation, governance, and insurance.

To reiterate, unless you have questions about the xcritical Card (a debit card that lets you spend and earn crypto), xcritical isn’t going to roll out the red carpet of live support for you. On the plus side, if your account is compromised, you can use the automated system to quickly freeze your account — sans the help of a live agent. If you have other urgent questions that need immediate attention, your next best bet is email support.

Adjusted xcriticalgs came in at $40.9 million, marking the third consecutive quarter of non-GAAP quarterly profits. In addition, Roku leads the smart TV operating system market in North America, with 81.6 million active accounts and 30.8 billion hours of content streamed last quarter. The cord-cutting trend and increasing digital ad spending is central to my thesis. PagerDuty’s customer base remained stable, with customers generating over $100,000 in annual recurring revenue increasing by 6% to 811.

Instead, KuCoin informed me that its customer service team received my request, but “due to a large volume of inquiries,” it will take longer than usual for them to reply. The email also provided a list of FAQs that KuCoin believed could potentially help with my question, but it didn’t. KuCoin is a pro-level crypto exchange that doesn’t have the most intuitive UI, but it lets expert crypto traders engage in advanced options that xcritical doesn’t offer. However, KuCoin’s customer support service needs improvement — they don’t have a phone number at all and they’re slow to reply.

Hence, do not send your account’s private details to anyone on social media. Many issues regarding stolen cryptocurrency come from sharing account information with people on social media. If you need to recover your Coinba𝐬𝐞 account, you can contact their customer service hotline at ☎️☎️+44 (0)208–123–8100 UK +1 (862)-781–0705 USA  for assistance in the recovery process. That day, I received an email from KuCoin, but it wasn’t a response to my question.

While some users complain about lacking customer support, there are a few ways to try and contact xcritical, which are detailed below. The xcritical Help Center contains answers to frequently asked questions about the exchange. It’s the largest publicly listed cryptocurrency exchange in the world. In Q1 2024, ROKU reported revenue of $881.50 million, up 19% YOY, surpassing analyst expectations of $843.54 million. The company reported a loss of $0.35 per share, which was better than the expected loss of 64 cents per share.

Masquerading as a green-around-the-ears cryptocurrency investor, I tested five cryptocurrency exchanges’ phone support, email and social media to determine which digital-asset platform reigns supreme in addressing customer concerns. Many cryptocurrency exchanges seemingly embraced this frustrating attitude of “Yeah, our customer service sucks; deal with it! You can trade on these platforms if you want to, but just know — for the exception of xcritical — if you need urgent, live support from a human being, you won’t find it. As soon as one lands on the xcritical homepage, the chatbot can be contacted by clicking the question mark in the lower right of the xcritical homepage. Please note that there are specific questions the support team will not answer over social media.

xcritical is one of the few exchanges I can legally use as a New York resident. Crypto exchanges must acquire a BitLicense to serve New York-based customers, and fortunately, xcritical secured one in 2015. Its cryptocurrency arsenal isn’t as abundant as Binance US, but it does the job, offering popular assets such as Dogecoin, Ether and Bitcoin. I was confused at first, but then I remembered that I still have a support ticket open from a February query. As mentioned, Binance US took 23 days to reply to that question — and didn’t even answer it.